Improving Listening Skills at Your Workplace

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When it comes to effective communication, one large and defining factor of how well a team is communicating is by how well they are able to listen. Building awareness on listening allows for employees to understand how they listen and to what level they are able to listen. How a person receives, interprets, attends and responds to verbal and nonverbal messages affects a number of important factors such as behaviour, leadership abilities, performance and motivation. These all contribute to the dynamic of a workplace. Listening can also be the missing link in communication efficiency or even be the root of existing and ongoing communication problems.

Better Listening, Better Leadership

It’s been proven that listening skills are linked to leadership. Leaders who are able to cultivate listening skills are able to go on to develop trustworthy and transparent relationships. This establishes loyalty in the long-run and proves that you, the leader, have everyone’s best interests at heart. Listening is this proof which is why ACT One’s combined Personal Listening Skills workshop is based on this very idea.

Personal Listening Skills

The goal of this workshop is to help employees adapt their communication based on their personality styles and preferred approaches to listening. This helps them to determine what needs to be communicated to an individual, or to a team, and helps them determines how to effectively communicate these messages.

The program presents a focused methodology that involves an online assessment to gain insight on their natural and preferred ways of listening. It includes:

  • Building a Personal Listening Profile — which becomes the workbook for the program
  • Concentration on the five main approaches to listening
  • A framework of skills and techniques that can be applied to various situations

The Five Approaches to Listening

The five approaches to listening that make up the basis of the workshop include appreciative, empathic, discerning, comprehensive and evaluative listening. Each type of listening approach will be explained in detail and applied to various scenarios in order to help each participant personally identify their strengths and weaknesses. Some styles will be natural to some participants while other styles may involve more of conscious effort. The overall goal is to determine which styles work best for each individual and how to adapt to different styles, in order to cultivate the techniques and skills that are necessary for strong leadership and effective workplace communication.

Are you interested in hosting a personal listening workshop at your workplace? ACT One hosts half day and full day workshops that will strengthen your employee’s communication, understanding and effectiveness when it comes to listening. Get in touch with us today to get the process started!

Written by Rochelle Rae

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