Most people avoid difficult conversations—even though they won’t admit it. Avoiding the issue won’t make it go away. Having a model to follow and a plan beforehand is the key to having the hard conversation with less stress and more success. At ACT One, we will help you build that plan and create alignment with the person(s) you need to speak with.
Difficult Conversations is classroom training that is practical and interactive. This workshop is designed to help participants learn the skills to productively move through conflict and spend their time and energy on doing the activities that really matter. These conversations are not about being right, or making someone sorry or feel inadequate. They are about creating alignment to improve individual and group results. In addition to a reading assignment, you are asked to come to the workshop prepared with some real life difficult situations that you are currently experiencing, that are stopping you from performing at your best, and that you would like to resolve. The workshop will cover the following:
- Defining “Difficult Conversations”
- Preparing yourself (mind, mood and motives)
- Planning for the actual difficult conversation
- Having the difficult conversation
- How to handle breakdowns in the conversation