The anxiety and emotional stress produced by conflict can cause poor work performance and lower workplace morale. Navigating conflict is never an easy task, and often involves what are called “difficult conversations.” The Difficult Conversations Workshop is designed to help you relieve the stress associated with workplace conflict by teaching you the skills to engage in difficult conversations in a thoughtful and productive way.

The Goal of Difficult Conservations

It’s important to recognize that the goal of conflict resolution is not to shame anyone or prove anyone wrong. The goal of engaging in a difficult conversation is to resolve any disagreements or miscommunications so that everyone can work comfortably and productively. This one-day workshop gives you the skills necessary to resolve conflicts fairly and quickly so you can get back to work with a clear mind.

How the Program Works

The workshop is divided into four parts:

  • Self-Preparation—helps you to assess your own motivations when entering a difficult conversation and understand how you usually navigate conflict.
  • The Two-Minute Opener—outlines a six-step process to prevent defensiveness and disagreements from derailing the conversation.
  • The Action Plan—learn how to create a collaborative action plan that identifies common goals and is fair to all parties involved in the conflict.
  • Breakdowns—gives you skills to negotiate if your action plan breaks down or future conflicts arise.

These four modules will help you to navigate any interpersonal conflict you may be experiencing in the workplace. With helpful videos and case studies designed to illustrate both positive and negative examples of conflict resolution, the Difficult Conversations workshop will help you solve conflicts in a meaningful and long-lasting way.

Follow-up coaching is also available if you need extra assistance with your particular situation. Contact ACT One today for more information about how we can help your workplace stay productive and minimize conflict.

Written by Rochelle Rae