Personal Listening Skills is designed to enhance communication, strengthen customer relationships, improve management effectiveness, reduce conflict, and develop leaders.
Listening is more than just hearing. Listening is the ability to receive, interpret, and respond to verbal messages and body language in ways that are appropriate to the purpose. It is estimated that people screen out or misunderstand the meaning of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication. As pre-work, you will complete an on-line assessment that measures five approaches to listening. The workshop will cover the Personal Listening Profile in-depth, to cover the following:
- Learn about each of the five listening approaches
- Discover the impact of the different listening approaches
- Identify which of the five listening approaches you use to process, organize, store, and retrieve information:
- Appreciative: Listens in a relaxed manner, seeks enjoyment, entertainment, or inspiration.
- Empathic: Listens without judging, is supportive of the speaker, and learns from the experience of others.
- Comprehensive: Listens to organize and make sense of information by understanding relationships among ideas.
- Discerning: Listens to get complete information, understand the main message, and determine important details.
- Evaluative: Listens to decide, based on information provided, and may accept or reject messages based on personal beliefs
- Understand when your most natural listening approach may not be appropriate
- Learn how to adapt your listening approach to facilitate more successful communication
- Practice using different listening approaches in various situations