Personal Listening skills

OVERVIEW:

Communication is vital to an organization’s success. But effective communication is not only the ability to speak or write well; it hinges on the ability to listen.  More than simply “hearing,” listening is the ability to receive, attend to, interpret, and respond to verbal and non-verbal messages.

PROGRAM LENGTH: ½ day to 1 day is typical.

Program Description:

Participants will complete an on-line assessment to gain insight as to their natural and preferred approaches to listening. Their “Personal Listening Profile” becomes the workbook for the program. The profile identifies five approaches to listening:

  • Appreciative (to relax and enjoy the listening experience)
  • Empathic (to support and understand the emotions of the speaker)
  • Discerning (to gather complete and accurate information)
  • Comprehensive (to organize information and understand the meaning of the message)
  • Evaluative (to critique information and make a decision)

The program will help the participants understand which approaches come most naturally, and which ones require more conscious effort. Most importantly, they will discover skills and techniques for using the most appropriate approach for any given situation.The program will also have participants practice using different approaches in appropriate situations.

Assessment and Customization:

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Strategic Outcomes:

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ACT ONE International
“If you make listening and observation your occupation you will gain much more than you can by talk.”
Robert Baden Powell
“The most important thing in communication is hearing what isn’t being said. The art of reading between the lines is a life long quest of the wise.”
Shannon L. Alder
Here’s what others are saying:
“My Personal Listening Profile what right on the money. It helped me find ways to improve listening in critical situations, including at home!”
“The workshop was very engaging. We got to practice new skills, and everyone in the room tried hard, and had fun doing it.”
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